Online Banking

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Mobile Banking FAQs

 
General Information | Accounts & Transactions | Passwords & Security Troubleshooting & Support

With the FSB Now mobile banking app, you can view your Farmers State Bank account information on your Apple® or Android™ mobile device. If you are already enrolled in Online Banking, simply download the appropriate FSB Now mobile banking app to your current mobile device, and log in using your Online Banking Username and password.

If you are not currently enrolled in Online Banking, you can sign up here and complete the online enrollment as prompted.

Getting Started with FSB Now

  • Q. What is Mobile Banking?
    A. Mobile Banking allows you to bank on the go using your smartphone. FSB Now is available on certified Apple and Android devices.
  • Q. How do I access Mobile Banking on a new device?
    A. Download the FSB Now app and log in using your existing credentials. If you need assistance with your username or password, contact FSB here.
  • Q. Does it matter what carrier I have for my phone service?
    A. FSB Now works with most phone carriers. Contact FSB with any issues.

Managing Your Accounts and Transactions

  • Q. Can I manage multiple accounts through FSB Now?
    A. Absolutely. FSB Now supports multiple logins, allowing you to manage various account types such as personal checking, savings, credit cards, and loans, all in one place.
  • Q. What types of transactions can I conduct through FSB Now?
    A. Through FSB Now, effortlessly transfer funds, pay bills, deposit checks, manage your cards, and more, all in one convenient mobile banking app.
  • Q. Why can't I view my mortgage loan in FSB Now?
    A. Your mortgage loan may have been transferred to another institution. For managing your loan and further assistance, please reach out to your mortgage lender.
  • Q. I pay people using Zelle® when I’m in Online Banking. Is this feature available in Mobile Banking?
    A. Yes, Zelle® is available in Mobile Banking.

Passwords & Security

  • Q. How secure is FSB Now?
    A. FSB Now uses industry-standard security measures to protect your banking transactions and personal data.
  • Q. What are the risks associated with FSB Now?
    A. The primary risk is unauthorized access if your phone and password are compromised. Keep your phone secured and regularly update your password. For additional support, visit FSB’s Security Center.

Troubleshooting and Support

  • Q. What if I forgot my password?
    A. Using an internet browser, go to the FSB website www.myfsbonline.com and click on "Password Help" in the login section at the top of the page, and your password will be emailed to you, or call Farmers State Bank at 319-377-4891. 
  • Q. What is a short code and how do I know if I can use short codes?
    A. The short code is the number that you text to receive information about your account. FSB’s short code is 96924.
  • Q. Can my account get locked?
    A. Yes, similar to Online Banking, incorrect password attempts will lock your account. Contact FSB's Support Team to unlock your account.
  • Q. Does viewed information stay on my phone after the session is completed?
    A. You should always log out for security. However, inactive sessions will time out after 20 minutes.

Additional Questions?

Contact FSB

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