FSB's Digital Banking Refresh Is Coming June 4
Your Online & Mobile Banking is getting a refreshed, modern look on June 4. Your login credentials stay the same, and the features you use every day will still be there. Here is what to expect.
New Sign-In Process
Security questions are replaced with a one-time passcode delivered by call, text, or email.
Same Credentials
Your current username and password carry over. No re-enrollment required.
Refreshed Look
A cleaner, more modern interface that works consistently across desktop and mobile.
Brief Service Window
Online & Mobile Banking will be unavailable June 2 through June 3 during the transition.
Before June 4: What You Need to Do
A few steps now will help make your first login on June 4 as simple as possible.
Service Window: June 2–3 Online & Mobile Banking will be unavailable until June 4 as we complete the transition to our new platform. Fast Balances will still be available in the mobile app.
For All Customers
Confirm your phone number is on fileYou will receive your one-time passcode via call or text to the phone number FSB has on record. Call (319) 377-4891 to verify or update it before June 4.
Know your usernameYour username carries over. If you have forgotten it, call (319) 377-4891, and a representative will help you.
Know your passwordSaved biometrics, such as Face ID, will not transfer. You will need to enter your password manually on your first login after the update.
Plan for the June 2–3 service windowOnline & Mobile Banking will not be available. For urgent needs, visit a branch or call (319) 377-4891.
For Quicken® & QuickBooks® Users
FSB is completing a system update that affects customers who use Quicken or QuickBooks to download or import account activity. Please follow the correct conversion guide for your product and complete the required steps by the dates below.
Complete a final download and disconnect by June 2Back up your data file, complete a final transaction download, and disconnect your current FSB connection.
Reconnect on or after June 8Use the correct conversion guide, and link to your existing account instead of creating a new one.
Expect a possible service interruption after June 8Quicken and QuickBooks Online users on Express Web Connect may experience an interruption of up to 5 business days.
Review your transactions after setup After reconnecting, confirm nothing was missed or duplicated.
Bill Pay reminder:Direct Connect Bill Pay users may need to cancel scheduled payments before the update to avoid duplicate payments.
Download the guide that matches your product:
Stay informed Use Quicken or QuickBooks with your FSB accounts? Sign up for updates from FSB about this system change.
Quick Tutorial Videos
Short walkthroughs to help you get familiar with the new platform before and after launch.
Start Here
Logging In with the New One-Time Passcode
The sign-in process changes on June 4. Security questions are replaced with a one-time passcode delivered by call, text, or email. This video walks through your first login on the new platform step by step.
View full playlist on YouTube
Video 2
Updating Your Phone Number, Email, or Password
Video 3
Changing Your Address
Video 4
Setting Up Fast Balances on Mobile
Video 5
Setting Up Push Alerts
Video 6
One-Time and Recurring Transfers
User Guides
Step-by-step guides covering the key features of the updated platform. Download or save each guide for quick reference after launch.
Initial Login Experience
App update, new login screen, one-time passcode, and identity verification
Re-establishing Biometric Authentication
How to re-enroll Face ID or fingerprint login after the app update
Setting up Push Notifications
Know what your money is up to, anytime
Establishing Fast Balances
View real-time balances
Making Profile Updates
Personalize your profile quickly and securely
Frequently Asked Questions
Answers to common questions about the June 4 digital banking refresh.
What is new about the sign-in process?
Security questions are being replaced with multi-factor authentication. After entering your username and password, you will receive a one-time passcode by phone call, text, or email. Enter that code to complete your login.
Will I need a one-time passcode every time I log in?
Not necessarily. The system evaluates several factors, including your device, location, and login history, to determine when a challenge is needed. Familiar devices and consistent login patterns reduce how often you are prompted.
Is there an authenticator app option instead of a passcode?
At this time, the one-time passcode delivered by call, text, or email is the only option. The passcode is sent to the contact information FSB has on file.
Why won't the one-time passcode send to my phone?
You may have previously replied STOP to a text from FSB, which blocks future messages. Your number can be unblocked. Call (319) 377-4891 and a representative will assist you.
What happened to security questions?
Security questions have been replaced by the one-time passcode process as part of the platform upgrade.
Will FSB ever ask me for my one-time passcode?
No. FSB will never ask you for your one-time passcode. Do not share it with anyone. If you receive a request for your passcode, call us immediately at (319) 377-4891.
What should I do if I receive a passcode I did not request?
Call our customer service center immediately at (319) 377-4891. Do not share the code with anyone.
Will my username change?
No, your current username carries over. New users must meet updated requirements: usernames must be at least 9 characters and cannot include your first name, last name, date of birth, or four or more consecutive digits of your SSN.
Will my password change?
Your existing password carries over. If you need to reset it, the new system requires passwords between 12 and 32 characters that include a lowercase letter, uppercase letter, number, and special character.
Will the online banking URL change?
Yes. After June 4, update any saved bookmarks to the new address: myfsbonline.onlinebank.com/signin.aspx
What if I am traveling and try to log in?
If you log in from an unfamiliar location, the system may ask you to verify your identity with a one-time passcode. Make sure FSB has a current phone number and email on file before you travel.
Will using a VPN trigger extra verification?
Possibly. IP address is one of the factors the system uses for authentication. If your IP appears unfamiliar, you may be prompted for a one-time passcode.
What should I do if I think someone accessed my account without my permission?
Call our customer service center immediately at (319) 377-4891.
Will all my accounts still show after the refresh?
Yes. All accounts visible before the refresh will remain available after.
How far back will my transaction history go?
You will have access to two years of transaction history. The account-level view may show fewer transactions at a glance, but the full history is available when you search for it.
Will account nicknames carry over?
Yes. Account nicknames you have set up will migrate with the refresh.
Will joint accounts display differently?
No. You will continue to see and access the same accounts you had access to before the refresh.
Will loan accounts and mortgage information still be visible?
Yes. All FSB loan and mortgage information will remain available in online banking after June 4.
Will paperless statement preferences carry over?
Yes. Your eStatement preferences will not be affected and will carry over with the migration.
Will I still be able to access past eStatements?
Yes. You will have access to 18 months of previous eStatements after the refresh.
Where do I find tax documents after the refresh?
Click your name in the upper right corner and navigate to the Profile tab. Tax documents are available from there.
Will I be able to access credit card information?
Credit card activity is managed separately through TCM. Call 800-883-0131 or visit mycardstatement.com.
Will this Digital Refresh have any impact on Telebanc?
Customers who currently use Telebanc will be able to continue using it after the Digital Refresh, but Telebanc will be placed in Inquiry Only mode starting at 6 p.m. on Tuesday, June 2nd, with full functionality restored by 9 a.m. on Thursday, June 4th.
Will scheduled transfers carry over?
Yes. All future-dated one-time transfers will carry over.
Will recurring transfers continue as scheduled?
Active recurring transfers will continue as scheduled. Recurring templates that are not currently in use will not migrate. If you need to make a change to an active recurring transfer, you will need to delete it and create a new one.
Will external transfers still be available?
Yes. Externally linked accounts through TransferNow will migrate with the refresh. If you have not previously connected an external account and want to do so, log in through a desktop browser first to accept the updated terms and conditions. That step is required before external transfers are available on mobile.
Will bill pay payees carry over?
Yes. Bill Pay payee information will migrate during the refresh.
Will scheduled bill payments continue after the refresh?
Yes. Bill payments scheduled to occur during the downtime (June 2-3) and after the refresh is complete will still be processed.
Will mobile check deposit still be available?
Yes. Mobile deposit is available after the refresh with the same one-time and daily deposit limits as before.
Will Quicken, QuickBooks, or other financial apps still connect?
Yes, but you need to take action before June 2. Complete your final download and disconnect your current FSB connection by June 2 at 3 p.m. Do not reconnect until on or after June 8 to avoid duplicate transactions. See the Before You Begin checklist above for full instructions.
Will I need to download a new app?
No. You will receive a prompt to update your current app. If you have automatic updates enabled, it may happen on its own. Otherwise, open the App Store or Google Play and update the FSB app manually.
What does the first login look like after the update?
Enter your username and password, which triggers the multi-factor authentication step. After verifying with your one-time passcode, you will be asked to accept the updated terms and conditions. From there, you can enable biometrics and turn on Save User ID.
Will the app save my username like it used to?
Yes. Toggle on Save User ID during your first login and your username will be saved for future logins.
Will biometrics work after the update?
Yes, but not immediately. Your saved biometrics will not transfer over. On your first login after the update, enter your username and password. Once logged in, you can set up Face ID or fingerprint again for future logins.
Will I still be able to view my children's accounts?
Yes. You will continue to see and access all accounts associated with your login.
Can I still use digital banking on a tablet?
Yes. The refresh uses a responsive design that works consistently across most tablets.
What if my phone cannot support the updated app?
If your phone cannot run the updated app, you can access online banking through your phone's internet browser instead.
What if the app update fails or gets stuck?
Delete the app and reinstall it from the App Store or Google Play. If you continue to have trouble, call us at (319) 377-4891.
What if I cannot log in after the refresh?
Call our customer service center at (319) 377-4891. A representative can help you confirm your username, unlock your account, or walk you through a password reset.
What are the digital banking support hours?
Our customer service center is available Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 12 p.m.
Can a branch employee help me set up the updated app?
Yes. FSB staff at all branches will be ready to help you through your first login and the app update after June 4.
What should I do if the website does not load correctly?
Try clearing your browser cache or switching to a different browser. If the issue continues, call us at (319) 377-4891.
Can I use online banking from a public or shared computer?
Yes. Logging in from a new or unfamiliar device may trigger the one-time passcode step for added security.
What if I locked myself out by entering the wrong password?
Select Forgot Password on the login screen and follow the prompts to reset it. If you need additional help, call (319) 377-4891 or stop by any FSB branch.
Still Have Questions?
Our customer service team is ready to help you prepare for the June 4 refresh and assist with any questions after launch.
FSB Customer Service Center
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.
