eStatements FAQs

 

With FSB eStatements, you can view/save/print your Farmers State Bank account statements from any computer with Internet access through our secure Online Banking site. To view your eStatements, while in your account, select the Documents tab.

eStatement Auto Enrollment
When you log into Online Banking, and you have accounts that are not currently signed up for eStatements, you will be prompted to enroll. Simply check the box next to the account for which you would like to receive eStatements. Then click on the Electronic Statements Terms and Conditions and note the confirmation code. Check that you have read the Terms and Conditions, enter the confirmation code and save. You will receive a message that your eStatement enrollment completed successfully and you will start receiving your eStatement online the next time it’s produced!

At any time if you would like to know which accounts you have enrolled in eStatements, in Online Banking select Profile, then select Edit next to the Electronic Statement section.

General Information

  • How do I sign up for eStatements?
    Our eStatement Auto Enrollment makes signing up easy! When you log into Online Banking, and you have accounts that are not currently signed up for eStatements, you will be prompted to enroll. Simply check the box next to the account for which you would like to receive eStatements. Then click on the Electronic Statements Terms and Conditions and note the confirmation code. Check that you have read the Terms and Conditions, enter the confirmation code and save. You will receive a message that your eStatement enrollment completed successfully and you will start receiving your eStatement online the next time it’s produced!

    If you are not prompted with an eStatement enrollment offer, select Profile, then Edit next to Electronic Statements. Here you can view which accounts are enrolled in eStatements. Follow the prompts to enroll.
  • Can I have both a paper statement and eStatement?
    You can only receive one or the other. You cannot have both a paper statement and eStatement.
  • Can more than one owner on the account receive email notifications that my eStatement is ready?
    Multiple owners will not each receive an email.
  • If something happens to my computer and I’m unable to retrieve my statement(s), can I get a copy from the bank?
    Yes. Normal duplicate statement fees will apply.
  • Will I now receive electronic Overdraft/Non-Sufficient Funds/Flex Advance notices?
    At this time, these notices will continue to be printed on paper and mailed to you.
  • How long can I view my statement(s) online?
    18 months of eStatements will be accessible through FSB’s Online Banking.
  • I no longer want eStatements. What do I need to do?
    Stop into any FSB office and sign the eStatement withdrawal form or send us a signed letter stating you no longer want eStatements. Reminder, if you cancel eStatements, you will start receiving paper statements again.

Troubleshooting

Please join us for our Customer Appreciation Picnic on Sunday, August 18th at Veterans Memorial Stadium from Noon - 2:30!

 

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