Everyday Scams Happening in Iowa & How to Avoid Them
Fraud doesn’t always happen behind a computer screen. Sometimes it starts with a phone call, a check, or a voice telling you what to say.
Across FSB branches, everyday awareness has stopped customers from losing thousands of dollars. These real stories show how paying attention and taking a moment to ask questions make all the difference.
Key Takeaways
1
Scammers often coach victims over the phone during transactions.
2
Fraudulent checks look legitimate until verified.
3
Refund scams trick victims into “sending back” fake overpayments.
4
FSB staff and customers work together to stop fraud in real time.
The Call That Tried to Steal $40,000
A phone call can sound legitimate when you’re under pressure. That’s what two customers learned at the Hiawatha branch.
What Happened
Both customers came in on different days, requesting large cash withdrawals.
Each was on the phone with someone, instructing them what to say. The caller told them to claim they were “buying a car” if asked questions.
The tellers noticed something was off. They paused the transaction, spoke directly with the customers, and explained what was happening.
Both people hung up the phone and avoided losing nearly $40,000.
Red Flags for Phone Coaching Scams
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A caller insists you stay on the line during your transaction
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You are told to lie about the reason for your withdrawal
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The request feels rushed or secretive
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The caller pressures you not to talk to your banker
What to Do Instead
If someone is coaching you over the phone, hang up and stop the transaction. Scammers thrive on urgency.
Take time to verify who you’re speaking to and contact your branch directly.
The Check That Didn’t Clear
Fraudsters often use fake checks to trick people into returning money they never received. These scams target both new and long-time customers.
What Happened
A customer came to the Hiawatha branch to deposit two personal checks totaling $6,600 for “labor.”
They believed they had been paid for side work. The checks looked real and came from what appeared to be a local employer.
Before releasing the funds, FSB verified the checks and found they were drawn on a closed account.
If the money had been made available, the customer could have spent it, and been responsible for repaying every dollar once the checks bounced.
How Fake Check Scams Target You
Criminals often send counterfeit checks and ask victims to:
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Return part of the money for shipping, taxes, or fees
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Buy gift cards or send a portion back electronically
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Deposit the check and wait for it to “clear,” assuming it’s real
By the time the check is returned as fraudulent, the victim’s money is gone, and they owe the bank for the full amount.
What to Do Instead
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Wait for any new check to fully clear before using the funds
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Never send or return part of the money from a new deposit
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If a check seems unusual or higher than expected, ask your banker to verify it first
The Refund That Never Existed
Refund scams often target older customers or anyone less familiar with digital banking. They start with fear and end in financial loss unless someone intervenes.
What Happened
At the Marion office, an elderly customer came in with her phone on speaker. A voice on the line told her to withdraw $13,000 and return it to a “technician” who had refunded her too much money.
The teller immediately recognized the scam. After confirming no such refund existed, they asked to speak to the caller. The scammer hung up, and the team helped the customer secure her account and change passwords.
How Refund Scams Work
The scammer pretends to issue a refund for a small purchase, then claims they “accidentally” sent thousands instead.
They pressure the victim to send back the difference through cash or wire.
What to Do Instead
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Never return funds without confirming directly with the real company
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Check your account history; real refunds will appear clearly in your transactions
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If you’re unsure, call your bank or a trusted family member before sending anything
How to Protect Yourself from Everyday Scams
The best protection against fraud is awareness. Each of these customers avoided a loss because someone stopped, asked questions, and verified what was happening.
Simple Habits That Keep You Safe
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Don’t rush any financial decision. Scammers rely on speed
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Question any payment request that feels unusual
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Never follow financial directions from someone on the phone without confirming their identity
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Keep your bank’s local number saved in your contacts
How FSB Helps
FSB employees are trained to look for warning signs and step in when something seems wrong. Our goal is to protect you, not just your money, but your peace of mind.
Your First Defense Against Fraud
If something about a payment or phone call doesn’t feel right, stop and call FSB. Your local FSB branch is ready to help you verify what’s real.
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